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Appello jobs

IT Helpdesk Technician

£26,588 - 30,409
Appello
Ashley Road, New Milton
£26,588 - 30,409
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
To succeed in this role, you’ll need: - Previous experience in an IT support/helpdesk role or strong hands-on technical skills - Solid understanding of Microsoft Windows, Office 365, Exchange, and Active Directory - Excellent problem-solving and diagnostic abilities - Strong communication and customer service skills - GCSEs A–C (or equivalent) in English, Maths, IT, and Science - Ability to manage multiple tasks and prioritize effectively - Confidence supporting mobile devices (iOS & Android) - A proactive and flexible attitude with strong attention to detail - Self-motivated, team-oriented, and keen to learn and grow IT or professional qualifications (e.g., Windows, NVQ, BTEC, City & Guilds) are desirable, but not essential if you have the experience and enthusiasm.

Technologies

Active Directory
Office 365

Responsibilities

In this role, you'll play a key part in our IT team, providing first-line helpdesk support across a wide range of IT systems. You will respond to service requests via ticketing systems, walk-ins, or remote access, always aiming to resolve issues quickly and professionally. Your responsibilities will range from troubleshooting desktop problems and setting up user accounts to supporting mobile devices and updating the IT asset register. You'll also help field and office-based staff stay connected, assist with Telecare equipment configuration, and manage support queries. Your key responsibilities will include: - Creating, disabling, and adjusting user accounts and permissions - Administering Active Directory, Exchange, and internal systems - Providing desktop support for office and remote employees - Managing mobile devices and liaising with telecom providers - Monitoring IT helpdesk tickets and responding promptly - Logging and managing Telecare support cases - Assisting with equipment setup, configuration, and repair - Supporting end-user training, documentation, and device rollouts - Contributing to ad hoc IT projects and continuous service improvement

Description


This role is a UK-based position, and any hybrid work must also be within the UK. The working hours are 35 hours per week, with a shift pattern of Monday to Friday from 09:00 to 17:00 plus an on-call rota of one week in five. The salary for this position is £26,610 per annum (£14.62 ph) plus an on-call bonus pay of £250 per week. At Appello, we offer attractive perks, including 161 hours of holiday rising to 175 hours with length of service (pro-rata) plus bank holidays, discounts for groceries and shopping, a 24/7 employee assistance program, family and friends discounts, a pension scheme with up to 4% company matched, free on-site parking, a Smart Tech Benefit, and a cycle to work scheme. This is an exciting time at Appello, and we are a company on the move, providing exceptional career opportunities as we continue to expand. We are committed to equal opportunities and welcome applicants from diverse backgrounds. If you require assistance to participate in the recruitment process due to disability, please let us know.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 446 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

Unisys, onebillion, Core-Asset Consulting, ApplianSys, Defaqto, u-blox, Appello among others, are currently hiring for Support roles in the UK.

The company with most openings is DataAnnotation as they are hiring for 51 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.