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Technical Support Engineer / IT Support Technician
28,000 - 28,000 GBP
AWD online
High Street, Liverpool
28,000 - 28,000 GBP
Requirements
Must:
We require candidates to possess the following skills and qualifications:
- Proficiency in Microsoft Windows 10/11 and the Microsoft Office suite
- IT Helpdesk experience
- Strong networking and related troubleshooting skills (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
- Experience with software installation and maintenance
- IT hardware maintenance and support expertise
- Knowledge of antivirus management
- Cyber security awareness
- Excellent written and verbal communication skills
- Flexibility and the ability to prioritize workload according to challenging deadlines
- Capability to work well under pressure in a highly regulated environment
- Ability to engage with stakeholders at all levels
- A consistent professional approach to all tasks
- Must live within a 40-minute commute to Knowsley, Merseyside
*Desirable skills include:*
- Familiarity with Windows Server 2019 & Active Directory Domain Services
- Knowledge of Linux Operating Systems (RedHat/Debian based distributions)
- Experience with virtualization (Hyper-V)
- Exposure to open-source technologies
Responsibilities
As a Technical Support Engineer / IT Support Technician, your key responsibilities will include:
- Providing 1st line support, assistance, and problem-solving for stakeholders
- Troubleshooting, monitoring, and maintaining the ICT systems
- Collaborating to ensure ongoing compliance of ICT services with adopted security standards (PCI-DSS, ISO 27001)
- Maintaining an overall understanding of the operation of the ICT infrastructure for quick support and troubleshooting
- Ensuring that the workforce has effective and efficient IT support to maximize productivity
- Providing 1st line support on various issues, including hardware, networking, operating systems, software configuration, and maintenance
- Managing antivirus solutions, patch, and upgrade processes (with specific reference to WSUS)
- Proactively detecting and reporting patterns of issues within the infrastructure
- Advising on software updates/upgrades and new software products to enhance workforce efficiency and productivity
- Reporting any configuration issues and completing automated checks to improve issue detection and correction
Description
We are excited to announce a new opportunity for a Technical Support Engineer / IT Support Technician with strong troubleshooting skills in hardware, software, networks, operating systems, and general IT infrastructure. You will join us in a busy helpdesk/service desk environment at our well-established company in Knowsley, Merseyside.
We are offering a competitive salary between £26,000 - £28,000 per annum, depending on experience. The position is full-time and permanent, with shift-based working hours Monday to Friday (ranging from 8:30 am to 4:45 pm or 9:00 am to 5:15 pm), and occasional Saturday working may be required.
You will report directly to the IT Manager and play a crucial role in supporting and delivering IT solutions aligned with our growing business needs. As a technology-driven company that operates within ISO27001, we prioritize information security for our business, clients, and customers. Your contribution will be vital in ensuring a secure and efficient IT infrastructure, enabling our operations to achieve the highest levels of efficiency, productivity, and security.
If you believe this role aligns with your career aspirations, we encourage you to apply by sending your CV to our Recruitment Team for review.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 530 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Core-Asset Consulting, BAE Systems, DataAnnotation, GCHQ, Reedsy, client server, Client Server among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 23 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 23 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.