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IT Helpdesk Analyst
£35,000 - 40,000
The Recruitment Company
Donegall Square South, Dublin
£35,000 - 40,000
Requirements
Must:
- I have a 3rd level IT qualification.
- I possess at least 2 years’ experience in a similar role.
- I have a good knowledge of MS Windows 11, including installation, configuration, and troubleshooting.
- I have experience supporting standard office applications, including the Microsoft suite.
- I am skilled in Microsoft Azure/Identity and M365 administration.
- I am familiar with Microsoft Server and Active Directory, focusing on end-user and group management.
- I have knowledge of file sharing (server or OneDrive) and printing over the network.
- I understand networking concepts, including WAN, LAN, TCP/IP, DHCP, and DNS.
- I have experience using Microsoft Intune/Autopilot, which is desirable.
- I possess basic experience with PC hardware, including replacing hard drives and memory upgrades.
Responsibilities
- I will provide dedicated telephone, email, and desk-side support to all users.
- I will troubleshoot hardware, software, telephony, and network issues as they arise.
- I will record, prioritize, assign, and manage all service requests and incidents according to SLAs.
- I will liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolutions as quickly as possible.
- I will review daily health checks and security reports, identify any problems, and troubleshoot issues with partners.
- I will maintain up-to-date documentation on all services.
- I will regularly participate in internal department meetings.
- I possess strong interpersonal skills, allowing me to support and communicate with users at all levels.
- I am a self-starter who uses my initiative and works effectively as part of a team.
- I have good written communication and verbal skills.
- I demonstrate sound troubleshooting and analytical skills.
Description
This is a 12-month fixed-term contract located in Dublin 2 with a hybrid work setup, offering a salary between €35,000 and €40,000 per year. Please note that there is no visa sponsorship available.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2406 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.