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2nd Line Engineer
£27,000 - 30,000
Tela Technology
Camiestone Road, Inverurie
£27,000 - 30,000
Requirements
Must:
We are looking for individuals who share our customer-first passion and take pride in the service they provide. The successful candidate will be a current senior 1st or 2nd line technician, ideally with experience in an MSP environment (although this is not essential). You should have remote and on-site IT support experience, as well as a strong working knowledge of Microsoft-based operating systems, particularly Microsoft Cloud solutions. Other required experience and skills include:
- Microsoft 365 – Exchange Online / SharePoint Online / Microsoft Teams / Entra ID (Azure AD)
- Modern Management Technologies – Intune / Windows Autopilot / Enterprise Mobility
- Networking - Routers, Firewalls, Switches, and general troubleshooting
A valid driver’s license is essential, as we will provide a work van and fuel card.
Responsibilities
As a Senior 1st / 2nd line technician, my role entails a combination of office and customer site-based work from Monday to Friday. Your duties will include:
- Answering customer calls, logging cases, and managing queries from beginning to resolution while keeping customers updated.
- Working through assigned tickets from triage to resolution and maintaining customer communication throughout.
- Supporting junior team members and acting as an overflow during busy periods.
- Escalating issues to 3rd Line support when necessary.
- Assisting with project deployment work as needed.
- Deploying and maintaining software and hardware as required.
- Ensuring thorough documentation of all tickets using Tela's CRM.
- Upholding a high degree of service for all support queries and adhering to service management principles.
Description
We are Tela Technology, one of the UK’s largest independently owned communication solutions providers, with three distinct divisions: Tela IT, Mobile Telephony, and Unified Communications. Our partnerships with globally recognized brands such as Microsoft, Vodafone, Gamma, Samsung, and Google highlight our commitment to delivering superior customer care. This is an on-site role involving travel to customer sites (up to 2 hours), as well as working in our office. We offer a competitive salary between £28,000-30,000, alongside a range of benefits including a healthcare plan, employee discount scheme, employee assistance program, private healthcare, and life assurance. We pride ourselves on being an Equal Opportunities employer and encourage applications from all individuals, regardless of background.
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How many IT Support Engineer jobs are in the UK?
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Which companies are hiring for IT Support Engineer jobs in the UK?
HM Land Registry, BAE Systems, StoreLogs Ltd, MastarRec, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.