2520 IT & Software Developer jobs in the UK
Technical Support Analyst
£24,000 - 28,000
SRD Technology UK
Deane Gate Avenue, Taunton + Remote (UK)
£24,000 - 28,000
Requirements
Must:
We are looking for someone who has experience dealing with customers daily and provides exceptional IT support. You should have a solid background in supporting Windows Desktop, Microsoft 365, and Active Directory, along with advanced knowledge of Microsoft products. Familiarity with a ticketing system is necessary, and a basic understanding of networking concepts such as TCP/IP, firewalls, routers, and switches is preferred. Strong communication skills are essential, as you will need to convey technical information clearly. We value a team player with a 'can-do' attitude who takes ownership of their work and strives for process improvement. A passion for IT is a must.
While not essential, having experience in a Managed Service Provider (MSP) environment is highly desirable. Additionally, relevant qualifications such as Microsoft 365 Fundamentals, ITIL knowledge or certification, CompTIA IT Fundamentals+, and customer service training would be advantageous.
Responsibilities
In the role of Technical Support Analyst, you will be the first point of contact for IT support queries, handling requests via phone and our ticket system. You will provide 1st line remote support and escalate issues when needed. Your responsibilities will include managing customer requests such as installations, user account changes, and updates, along with carrying out daily and weekly security, health, and backup checks. You will contribute to and enhance our knowledge base system, assist project engineers on various client projects, and offer basic training and guidance to customers. You may also contact third-party vendors when necessary.
Description
At SRD Technology UK, we pride ourselves on delivering innovative IT solutions with a personal touch. As a forward-thinking Managed Service Provider, our commitment to exceptional customer service sets us apart. We support clients across diverse sectors, enabling them to thrive in an increasingly digital landscape. Joining our team means being part of a friendly, proactive group making a real impact in the IT industry. We offer ongoing professional development, training, and certification opportunities, as well as experience on exciting projects. Alongside a competitive salary of £24-28k (based on experience), we provide a range of benefits, including 25 days of holiday plus bank holidays, a charity volunteering day, a contributory pension scheme, and various health and wellbeing support initiatives. You will also find opportunities for advancement, team challenges with prizes, social activities, and an employee discount platform. Onsite parking is available for your convenience.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2520 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, BAE Systems, Together, Cosgrove & Drew, ILUX Limited, Tamar IT Limited, PDL Finance Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.