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Technical Support Engineer
£45,000 - 70,000
High Street, City of London
£45,000 - 70,000
Requirements
Must:
- You must have commercial experience in a technical support position.
- We value top academics and are looking for a minimum of a 2.1 bachelor's degree from an internationally renowned University in a STEM-related discipline, along with at least ABB at A Level (or the international equivalent).
- Basic scripting knowledge in Python or Bash is beneficial.
- You should genuinely care about the customer experience and have relevant experience to demonstrate this.
- We are looking for a motivated self-starter with a problem-solving attitude.
- You should possess a strong aptitude for picking up new technologies.
- You need to have the ability to work autonomously as well as part of a team.
- Great communication skills with fluent spoken and written English are essential.
- You must be keen to work in a client-facing technical role rather than pursuing the R&D route.
Responsibilities
- You will initially receive comprehensive training on our machine learning platform to understand the intricacies of the product.
- Following your training, you will act as the main point of contact, liaising with customers and internal teams (predominantly the tech team).
- You will manage customer issues from the initial report through to resolution.
- You will perform basic troubleshooting and escalate more complex issues to the tech team as needed.
- Throughout the resolution process, you will ensure an excellent customer experience.
Description
We offer the opportunity to work for an industry-leading software company with a fantastic track record of successfully hiring and training graduates. This is an exciting chance to forge a career in Technical Support Engineering within a fast-growing organization, accompanied by a competitive remuneration and benefits package. If you have top academic qualifications and are interested in applying, we would love to hear from you. Please ensure that your degree classification/GPA and your A Level grades (or UCAS equivalent) are included in your CV when applying. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this when you apply. We focus on finding roles for Engineers and Scientists; even if this role isn’t of interest, we encourage you to visit our website to see other opportunities. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2726 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Leidos, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 68 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 68 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.