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2nd Line Support Engineer
£30,000 - 30,000
RECRUIT123 LIMITED
Brighton Close, Birchills
£30,000 - 30,000
Requirements
Must:
As a 2nd Line Support Engineer, we are looking for candidates who possess the following qualifications:
- A minimum of 3 to 4 years of experience working as a technician with a proven track record of resolving advanced technical support issues.
- Professional IT Certifications, such as Microsoft MCP, MCSA, MCSE, or CompTIA Network Plus.
- Advanced experience and knowledge of the Microsoft 365 Platform, and proficiency in troubleshooting Teams, Outlook, One Drive, and SharePoint.
- Experience working with servers, networking, and Wi-Fi.
- Familiarity with using ticketing systems and remote management tools.
- Ability to deploy laptop/PC images to new or replacement devices, ensuring proper configuration and setup for users, and maintaining consistency and security across all devices.
- A passion for solving problems and challenges.
- Excellent communication skills, including active listening.
- A full driver’s license with access to your own vehicle.
Responsibilities
In this role, you will be the technical lead for key IT projects, with prior experience in a variety of technical topics including Server Upgrades and Network Installations. Your responsibilities will include:
- Acting as the primary or secondary point of contact for clients reaching out with issues.
- Taking ownership of tickets and seeing them through from start to finish with assistance from the manager.
- Providing a high level of customer service, ensuring all clients have a friendly, quick, and helpful experience.
- Working on and resolving escalated helpdesk tickets.
- Resolving client issues through advanced remote troubleshooting.
- Providing remote hardware maintenance and support, as well as participating in project work and onsite support deployments.
Description
We are an established business offering an exciting opportunity for career progression and development. As a fast-growing IT services company based in Walsall, we offer a competitive salary ranging from £29,000 to £32,000 per year, depending on experience. Our working hours are Monday to Friday from 9 am to 5:30 pm, with occasional requirements to work outside of these hours based on workload and business needs. Benefits include mileage allowance and expenses paid, a collaborative environment and culture, proactive ongoing training for skill development, a pension plan, and 28 days of holiday including bank holidays. Our secure company car park offers free parking and we are located within walking distance to town center local amenities. If you’re ready to join us, please apply now!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2628 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, BAE Systems, Street Group, Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.