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Technical Support Engineer
£25,200 - 26,500
Oakford Technology Ltd
High Street 17, Chippenham
£25,200 - 26,500
Requirements
Must:
- At least 1 year of proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems.
- Experience with Active Directory and Microsoft 365 administration/support.
- Strong understanding of desktop support principles, computer hardware, networks, and infrastructure.
- Excellent problem-solving skills with the ability to work under pressure.
- A valid Full UK Manual Car Driving License.
- Proficiency in troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS).
- Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge.
- A proactive approach to learning new technologies and improving existing processes.
- A polite, confident, and effective communicator.
- A sincere passion for exceptional customer service.
- Excellent time management and prioritization skills.
- A commitment to maintaining a high standard of work and professionalism.
- A team player who goes the extra mile and provides feedback while supporting colleagues.
- An Enhanced DBS check will be conducted by the company and must remain clean.
Responsibilities
- Provide first-line support for technical issues related to LAN, operating systems, and software troubleshooting.
- Assist users with desktop support, including hardware and software inquiries.
- Diagnose and resolve technical problems through effective troubleshooting techniques.
- Utilize Remedy for tracking and managing support tickets efficiently.
- Collaborate with team members to escalate complex issues when necessary.
- Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team.
- Stay updated on the latest technologies and industry trends to provide informed support.
Description
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team, and we offer both full-time and school term time only options for this role. The ideal candidate will have a strong background in IT support and computer networking, along with a passion for solving technical issues and providing exceptional customer service. This role is crucial in ensuring our clients receive timely and effective support for their technical needs. As a Technical Support Engineer, your role will involve visiting customers on a scheduled and ad-hoc basis to maintain systems and provide high-quality IT support. You will have opportunities to contribute to the delivery of IT projects as well. We value a positive, friendly, and sociable team player with a "can do" attitude and a sincere passion for delivering high-quality work. Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration. This position offers a competitive salary, benefits such as a company car, company events, a company pension, and more. We can't wait to see how you can contribute to our incredible team!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2647 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
HM Land Registry, BAE Systems, StoreLogs Ltd, MastarRec, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.