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CRM Specialist
45,000 - 45,000 GBP
Morden College
Charing Cross, London
45,000 - 45,000 GBP
Requirements
Must:
- Expertise in Microsoft Dynamics 365 CRM administration, customization, and troubleshooting.
- Strong knowledge of data governance, security, and GDPR compliance.
- Proficiency in Microsoft Power Platform, including Power Automate and Power Apps.
- Advanced skills in Microsoft Office 365, particularly Excel and Word.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
- Strong project management, analytical, and problem-solving skills.
- Knowledge of CRM architecture, data modeling, and workflow automation.
- Familiarity with system integration techniques and APIs.
- Strong customer service skills and time management.
Responsibilities
- Lead the administration of the Microsoft Dynamics CRM system, ensuring its performance aligns with our college objectives.
- Perform regular system audits to maintain data accuracy and security.
- Manage user roles, permissions, and system security.
- Maintain system documentation, including customizations and integrations.
- Ensure compliance with data retention policies.
- Work with the development team to design and implement workflows, forms, and dashboards.
- Integrate CRM with Business Central and other legacy systems.
- Develop solutions using Power Platform tools such as Power Automate and Power Apps.
- Stay updated with Microsoft Dynamics updates and recommend new tools and features.
- Serve as the main point of contact for CRM-related issues and provide training and support to users, including creating guides and delivering workshops.
- Create reports and dashboards to support operational and strategic decision-making using Power BI.
- Collaborate with IT colleagues and departmental leaders to align CRM initiatives with the broader IT strategy.
- Advocate for the CRM system, helping our organization meet its goals.
Description
We are a dedicated organization that supports over 200 older people across our two sites in Blackheath and Beckenham, providing independent living and care services. Our goal is to help our residents live healthy, independent lives. We are currently undergoing a digital transformation and are looking for a CRM Specialist to lead the implementation and support of a new Microsoft Dynamics CRM system. This system will integrate with Microsoft Business Central and other applications to enhance data management, streamline processes, and improve service delivery for our residents.
If you are ready to bring your expertise to our team, we encourage you to submit your CV for this role. Candidates with experience or relevant job titles such as CRM Administrator, CRM Systems Analyst, Customer Relationship Manager, CRM Implementation Specialist, and CRM Solutions Architect may also be considered.
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