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Software Support Analyst
£26,500 - 48,000
Mars Recruitment
Meadow Court, Shippon
£26,500 - 48,000
Requirements
Must:
We are looking for a high-caliber individual with exceptional drive and eagerness for personal development. The ideal candidate will possess an analytical mind, strong communication skills, and a positive attitude to align with our company culture. You should have previous experience in a similar role or demonstrate a genuine passion for supporting customers through technology. Essential qualifications include:
- A passion for technology and a desire to learn about new systems and tools.
- Experience in ITIL best practices.
- Experience in supporting bespoke software and cloud infrastructure.
- Familiarity with query languages such as SQL and KQL.
Desirable skills include:
- Experience in Power BI and its languages, M query and DAX.
- Awareness of programming languages such as Python and C#.
- Experience or awareness of software requirements gathering and software development.
- Experience in managing third-party supplier relationships.
Responsibilities
As a Software Support Analyst, you will be responsible for responding to incidents, change requests, and proactively monitoring challenges impacting our client solutions. On a daily basis, you will:
- Act as the first point of contact for our customers experiencing issues with solutions provided by our Software Engineering Team.
- Mentor junior team members and assist the Client Support Team Lead in improving Client Support processes.
- Demonstrate excellent customer service skills, actively seeking to understand and fulfill customer needs.
- Manage escalations and collaborate with multiple stakeholders.
- Employ detective-like skills to approach and solve complex problems, while mentoring more junior members in their investigative processes.
- Maintain a proactive and consistent approach to work, driving improvement in your areas of responsibility and beyond.
Description
We are offering a highly competitive salary of £40,000 to £45,000, along with a generous benefits package that includes Life Assurance, Income Protection, pension contributions, and 27 days of holiday (not including bank holidays). Our profit share scheme allows you to share in the success of the business, with bonuses typically paid out in March and September. Joining our esteemed company also comes with numerous social benefits. We have a full social calendar featuring Spring activity days, Christmas events, a two-day Summer event, and four sponsored weekends each year. If you are a Software Support Analyst with 1-2 years of commercial experience and are seeking a career-defining opportunity, we welcome your application. We value diversity and encourage applications from suitably qualified individuals regardless of race, color, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates will be contacted within three working days; if you do not hear back, unfortunately, your application has been unsuccessful at this time.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2652 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
QOVES, BAE Systems, Gelt Inc, Origin, BTL IT Solutions Ltd., Direct Online Services, PayItMonthly Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 72 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 72 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.