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2nd Line IT Support Engineer
£30,000 - 35,000
ISR RECRUITMENT LIMITED
Framingham Road 14, Taunton + Remote (UK)
£30,000 - 35,000
Requirements
Must:
- I require a minimum of 3 years' experience in a similar IT support role.
- You should have experience using service desk tools and remote support software.
- Administration experience in medium-sized corporate IT environments, including operational and break/fix activities, is a must.
- Familiarity with ITIL processes and SLAs is essential.
- A good understanding and experience of Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and the related O365 Admin Centre is necessary.
- Ideally, you will have cloud knowledge of Azure, though AWS experience will also be considered.
- I expect knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC).
- Experience with Windows Server is required.
- A valid UK Driving Licence is essential for this role.
Technologies
Active Directory
ITIL
Microsoft 365
Office 365
Responsibilities
- I need you to provide 2nd Line support remotely, over the phone, and on client sites.
- You will manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure.
- Contributing to knowledge base documentation and process improvements will be part of your duties.
- Knowledge of Intune and PowerShell is desirable but not essential.
Description
We are a managed service provider in Somerset, and we are currently looking for a 2nd Line Support Engineer (Cloud) to join us on a permanent basis. This role is perfect for a dynamic, customer-facing individual with strong IT support experience and excellent problem-solving skills, along with the flexibility to travel to client sites across the UK. You will be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. If you are interested in this opportunity, we encourage you to explore further with us.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1990 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.