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Fentons Business IT Solutions jobs

2nd Line IT Support Engineer

£33,000 - 36,000
Fentons Business IT Solutions
Courtwick Lane, Littlehampton
£33,000 - 36,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- A minimum of 4 years’ experience in IT support, ideally within a Managed Service Provider (MSP) environment. - Excellent customer service and telephone manner. - Strong troubleshooting skills across Windows desktop and server environments. - Organized and able to manage multiple tasks effectively. - Ability to learn quickly and adapt to changing requirements. - Professional communication skills, both written and verbal. - A passion and drive for IT technology and solutions. - Full UK driving licence and own reliable transport.

Technologies

Active Directory
Hyper-V
Microsoft 365
TCP/IP
VPN
Office 365

Responsibilities

- I will respond to and resolve 2nd line tickets escalated from the service desk team. - I will diagnose and fix issues across desktop, server, network, and cloud environments. - I will escalate unresolved or complex issues to 3rd line or specialist teams as needed. - I will maintain accurate ticket notes and ensure timely updates to clients. - I will communicate clearly and professionally with clients to manage expectations and provide updates. - I will support client onboarding and project work as required. - I will contribute to a positive client experience through consistent and reliable service. - I will update internal and client documentation to reflect changes and resolutions. - I will provide informal mentoring and guidance to 1st line engineers. - I will participate in team meetings and contribute to service desk performance goals. - I will accurately document troubleshooting steps, solutions, and contribute to the knowledge base. - I will ensure accurate time recording and activity logging for all work performed. - I will travel to and from client sites as required.

Description


Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships. I am seeking a proactive and skilled 2nd Line IT Support Engineer to join our growing team. This is a hands-on role requiring strong troubleshooting skills, clear communication, and a passion for technology. Technical Skills Required: - Windows Server 2016/2019/2022 - Microsoft 365 (Exchange Online, SharePoint, Azure AD/Entra ID, Intune, Security) - Windows 11 - Active Directory, DNS, VPN, TCP/IP, Group Policy - Networking fundamentals: Routing, Switching, Firewalls - VoIP - Experience with cloud platforms (e.g., Azure) Desirable Skills: - Experience with Mac OS - Exposure to virtualization technologies (Hyper-V, RDS/Terminal Services) - Familiarity with Autotask or similar ticketing systems, and RMM tools - Microsoft certifications (e.g., MCSA) or equivalent Benefits: - Extra day off to enjoy your birthday - Performance-related bonus scheme - Team (paid for) social events - Relaxed and friendly atmosphere, with a professional approach - Flexibility to work from home (high-spec IT equipment provided) - Highly experienced team for support and development - Increased holiday with length of service - Highly competitive pay with annual salary reviews - Training and learning development with qualification support - Mileage allowance If you are passionate about IT, thrive on solving problems, and want to be part of a supportive and dedicated team, we’d love to hear from you.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2049 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

BTL IT Solutions Ltd., Found First Recruitment, Direct Online Services, PayItMonthly Ltd, Origin, Gelt Inc, Workflo Solutions among others, are currently hiring for Support roles in the UK.

The company with most openings is Experis as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.