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Helpdesk Analyst
£28,000 - 28,000
ECS
Didsbury Street, Leicester
£28,000 - 28,000
Requirements
Must:
We require candidates to have previous experience in IT or network support, ideally in a helpdesk role. Strong customer service skills are essential, as delivering excellent experiences is key. You should have experience with hardware break-fix maintenance support and a basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus). The ability to work independently and escalate issues when necessary is important, along with strong organizational and prioritization skills. Understanding of Cisco networking concepts is necessary, and a CCNA certification is highly desirable.
Responsibilities
In this role, you will provide front-line technical support for Cisco networking equipment and services. You will handle server, storage, and voice technology issues while taking ownership of cases from logging to resolution or escalation. Ensuring timely updates and customer satisfaction will be your priority. You will also fulfill incidents and requests with a focus on hardware break-fix maintenance support.
Description
We are a managed services client expanding our Helpdesk team and are seeking several Helpdesk Support Analysts to join our dynamic environment. You will be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies. The salary for this position ranges from £25,000 to £28,000, and the working hours are Monday to Friday, 9:00 am - 5:30 pm, or a 4 on/4 off shift pattern from 8:00 am to 8:00 pm.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2569 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, NTT Data UK, Street Group, FCDO Services, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.