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Second Line Support
Β£28,000 - 35,000
Constant Recruitment Ltd
Stowting Hill, Tonbridge
Β£28,000 - 35,000
Requirements
Must:
- Ideally, I seek someone with experience working in an MSP or IT service environment.
- I want a confident communicator with excellent customer service skills.
- I am looking for strong troubleshooting and problem-solving abilities.
- Experience at 2nd Line level with most of the following technologies is essential:
- Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server (2012-2019)
- Hyper-V, VMware, Azure
- Networking (Switches, Routers, Firewalls β WatchGuard preferred), DHCP, DNS
- Active Directory, Antivirus, Printers
- MS Office (2010/365)
Responsibilities
- I expect you to provide 2nd Line remote and onsite support to a wide range of customers.
- You will act as an escalation point for 1st Line engineers.
- You will assist with installations and project work across core technologies.
- I would like you to prioritize and resolve tickets in line with SLAs.
- You will be responsible for creating and maintaining technical documentation.
- Contributing to the Out of Hours rota when required will also be part of your role.
Description
If you enjoy solving technical challenges and supporting people with their IT, and are ready to take that next step in your career in 2nd Line Support, then this could be a great opportunity for you. We are a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding our service desk team. Whatβs in it for you? I genuinely value my team and look after my people. You can expect a people-first culture, fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed. I support flexibility and encourage a healthy work-life balance, including paid family leave days when necessary. There are plenty of development opportunities, including paid training and clear progression paths, with your salary increasing as your skills grow. We foster a positive, team-focused environment where achievements are celebrated, and we enjoy the occasional pizza-fuelled afternoon to keep things fun.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1865 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.