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Regional Support Engineer
£24,500 - 24,500
Commercial Services
Abbey Wood Road, Kings Hill
£24,500 - 24,500
Requirements
Must:
We are looking for candidates who meet the following criteria:
- Educated to GCSE level (or equivalent), including English and Maths at grade C or above.
- Experience in a customer-facing IT service delivery function.
- Skilled in working to deadlines and under pressure.
- Strong customer service ethos with the ability to understand real and stated user needs.
- Excellent communication skills, adaptable for varied IT literacy levels.
- High attention to detail and adherence to quality standards.
- Analytical problem-solving ability with a systematic approach.
- Understanding of troubleshooting, system dependencies, and impacts of changes.
- Knowledge of IT infrastructure (hardware, OS, networking, databases, applications).
- Proficient in Microsoft Office and Microsoft Operating Systems.
- Experience diagnosing hardware, software, and networking issues.
- Awareness of business functions and organisational structures.
- A valid UK driving licence and access to a vehicle (for field-based support).
- Ability to undergo a DBS check to meet compliance standards.
Responsibilities
As a Regional Support Engineer, you will be responsible for:
- Acting as the face of Cantium IT, delivering excellent customer service to end users.
- Resolving technical issues across desktops, laptops, video conferencing systems, printers, mobile devices, and desk setups.
- Diagnosing and fixing operating system and software application issues.
- Ensuring all assigned tickets are progressed within SLA, escalating where appropriate.
- Accurately recording call notes and resolution steps in line with Cantium standards.
- Monitoring dashboards to track, update, and manage tickets effectively.
- Installing, commissioning, and upgrading desktop systems while keeping users informed of updates, known issues, and new features.
- Contributing to the central knowledge base with up-to-date technical guidance.
- Acting as an effective interface between users, internal teams, and external suppliers.
- Supporting other ICT teams and projects when required.
- Maintaining compliance with Cyber Security and Risk Management requirements through regular training and process adherence.
Description
We are a dynamic and agile organization, home to several established traded brands that deliver services to external organisations. Our culture is built around four core principles – Fast, Connected, Insight Driven, and Customer-Led – which guide how we deliver high-quality back-office services. As an Experienced Regional Support Engineer, you will play a pivotal role in ensuring our customers receive timely, effective, and friendly IT support. Your ability to resolve technical issues, share knowledge, and deliver services in line with agreed SLAs will directly impact customer satisfaction, business efficiency, and security compliance. You will also contribute to our collective expertise by maintaining accurate records and enriching our knowledge base. By joining our team, you will receive a salary of £24,500 per annum, 25 days of annual leave plus bank holidays, an employer pension contribution, life assurance and wellbeing programmes, retail and lifestyle discount schemes, flexible hybrid working arrangements, and opportunities for professional development and career progression. We are committed to building a workplace where everyone feels respected and valued and welcome applicants from all backgrounds. We will support any adjustments needed throughout the recruitment process to ensure a smooth experience.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2585 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, Street Group, Core-Asset Consulting, ApplianSys, u-blox, Serac Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.