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1st Line Support Engineer
ÂŁ28,000 - 28,000
Cactus Search
Sansome Place, Droitwich
ÂŁ28,000 - 28,000
Requirements
Must:
- 12-24 months of experience in a similar 1st line support or helpdesk role
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- A proactive, positive attitude and eagerness to learn
- Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus
Responsibilities
- Respond to and resolve 1st line support tickets via phone, email, and remote tools
- Troubleshoot hardware, software, networking, and connectivity issues
- Log and track incidents using the service desk platform
- Escalate complex issues to 2nd/3rd line teams when required
- Assist with user account management (Active Directory, Microsoft 365)
- Deliver excellent customer service at all times
- Support internal documentation and knowledge base updates
Description
We are a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our clients' growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As we expand, we are looking for a motivated 1st Line IT Support Engineer to be the first point of contact for technical queries—someone who loves solving problems and is passionate about technology. In this role, you’ll be the frontline hero for our customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career or looking to grow within a dynamic and supportive environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2586 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, NTT Data UK, Kura, Street Group, FCDO Services, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.