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Senior IT Support Engineer
£30,000 - 30,000
Breathe Technology
Oakington Road, Girton
£30,000 - 30,000
Requirements
Must:
We are seeking a Senior IT Support Engineer (2nd/3rd Line) with 3-5 years of experience in roles such as Senior ICT Support Technician, MSP Level 2/3 engineer, System Administrator, or Infrastructure Support Engineer, located within a one-hour commute from our Cambridge office. The ideal candidate will have:
- A minimum of 3 years in IT support, ideally in a 2nd/3rd Line role.
- A full UK driving license and eligibility for DBS (Disclosure and Barring Service) certification, which we will cover.
- Strong knowledge of Microsoft 365, Windows 10/11, and Active Directory.
- Proven ability to troubleshoot and resolve desktop, network, and application issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
- Excellent problem-solving skills and a logical mindset.
- Strong communication skills, with the ability to explain technical concepts to non-technical individuals.
- Fluency in spoken and written English, as we work primarily in schools.
- A passion for learning and professional growth.
Nice-to-Have (But Not Essential):
- Experience with Azure AD, Intune, Group Policy, and SharePoint.
- Any IT certifications (CompTIA, Microsoft, ITIL).
- Basic networking knowledge (DNS, DHCP, VLANs).
- An interest in Cybersecurity.
- Experience in the Education Sector.
Technologies
Active Directory
ITIL
Microsoft 365
Office 365
Zendesk
Responsibilities
As a Senior IT Support Engineer (2nd Line), I will expect you to be the go-to expert for resolving technical issues while ensuring our customers remain productive and stress-free. Your key responsibilities will include:
- Providing 2nd Line support for Microsoft 365, Windows, and desktop-related issues.
- Remotely troubleshooting hardware, software, and network problems effectively.
- Managing escalated support tickets to ensure customer satisfaction.
- Assisting in onboarding new users, including setting up accounts and devices.
- Supporting Office 365 applications, including Teams, SharePoint, and Exchange.
- Maintaining and updating IT documentation.
- Collaborating closely with senior engineers and IT managers on infrastructure improvements.
- Delivering exceptional customer service, keeping non-technical users confident and informed.
- Performing site visits to customer locations, maintaining a good balance between office work and customer interactions.
Description
Why you'll love working here: We offer a great work environment and a supportive team with a competitive salary, 31 days of annual leave (including 8 bank and public holidays), and a holiday loyalty scheme that increases your leave based on length of service. Other benefits include a private medical plan, a company pension scheme, birthday treats, and recognition. We have a Personal Development Plan (Technical Mastery Programme) that invests in training, certifications, and mentorship to support your career growth. At Breathe Technology, we don’t just offer jobs; we offer careers and the opportunity to be part of something special. If you are an IT problem-solver who thrives on helping people and enjoys working with the latest technology, this is your chance to grow with our supportive and innovative team. Join us in a dynamic, modern, and forward-thinking environment where your ideas matter, your skills will evolve, and your contributions are valued. If you’re ready to make a difference and advance your career, we would love to hear from you! Apply today to be part of a vibrant community shaping the future of IT Support.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 973 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
ApplianSys, u-blox, Serac Group, NTT Data UK, Bank of England, client server, Client Server among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 40 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 40 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.