2939 IT & Software Developer jobs in the UK
Technical Support Engineer
£34,000 - 34,000
Nebula Cloud Limited
Fletchworth Gate, Coventry
£34,000 - 34,000
Requirements
Must:
- Previous experience in IT or telecoms support, ideally with VoIP or 3CX systems.
- Working knowledge of SIP, firewalls, NAT, and general networking principles.
- Excellent written and verbal communication skills.
- Strong troubleshooting skills and a logical approach to problem-solving.
- Professional and confident when dealing with customers and partners.
- A proactive, “can-do” attitude with a desire to keep learning and developing.
- Hands-on experience with 3CX or similar systems such as Gamma Horizon, Yeastar, or Microsoft Teams Direct Routing would be a strong advantage.
Responsibilities
- Provide technical support via email and phone for both direct customers and reseller partners.
- Troubleshoot and resolve issues with 3CX, SIP trunks, hosted PBX systems, and related services.
- Use remote tools and diagnostics to assist customers efficiently and reduce downtime.
- Manage support tickets via our helpdesk system and ensure timely, accurate updates.
- Maintain technical documentation and internal knowledge bases.
- Assist with new system deployments, upgrades, and migrations.
- Participate in the on-call rota for urgent out-of-hours issues (P1 incidents only).
- Identify opportunities to enhance customer systems or improve service efficiency.
Description
We are PBX Hosting, a Titanium Partner of 3CX and one of the UK’s leading providers of hosted VoIP and cloud telephony solutions, powering millions of business calls every year. We are looking for a Technical Support Engineer to join our growing team in Coventry. In this role, you will be pivotal in supporting our customers and partner network, ensuring every user receives a first-class service experience. This is an opportunity to work with cutting-edge cloud communications technologies, collaborate closely with experienced engineers, and build your skills in one of the fastest-growing areas of IT. We offer a friendly, supportive environment where effort and ideas are recognized. You will have the opportunity to progress into senior support, VoIP engineering, or project roles, while gaining exposure to private cloud infrastructure, SBCs, and advanced 3CX deployments. We are committed to building a diverse team and creating an inclusive environment for all, treating everyone fairly and respectfully throughout the hiring process and their employment with us.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2939 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, RDC Aviation, Commsworld, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 57 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 57 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.