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IT Support
£35,000 - 60,000
Ascendion
Broadway, Manchester
£35,000 - 60,000
Requirements
Must:
- 3-5 years of experience with endpoint management tools, such as Intune.
- Understanding of best practices and administration of Identity Management Platforms (e.g., Active Directory, Okta).
- Experience administering Mac and Windows desktop environments, including configuring, upgrading, troubleshooting, and resolving issues.
- Familiarity with mobile technologies, including iOS and Android.
- Working experience with an IT ticketing system to track customer issues from initial diagnosis through troubleshooting to resolution or escalation (e.g., ServiceNow, Jira, Zendesk).
- Familiarity in using and supporting Source Control tools (e.g., Perforce and Git) is a bonus.
- Hands-on experience with infrastructure technologies and appliances (e.g., Nutanix, VMware, Cisco Switches, Ansible) is a bonus.
- Understanding of protocols such as TCP, UDP, DNS, HTTP, SSH, LDAP.
- Proficiency in multitasking, context switching, and managing priorities in a fast-paced setting.
- Experience dealing with incident troubleshooting and escalation procedures.
- Working knowledge of Anti-Virus, local firewalls, Direct Access/VPN, MFA, SSO, and LAPS process/procedure.
- Familiar with Spyware/Malware Remediation and liaising with SoC/InfoSec resources.
- Exposure to cloud-based infrastructures and domain management (e.g., Amazon Web Services).
Responsibilities
- I will handle frontline installation, maintenance, and troubleshooting of IT equipment deployed within the environment.
- I will provide technical customer support, troubleshoot, and diagnose hardware and software in a helpdesk-type environment.
- I will leverage my strong background in troubleshooting and problem-solving related to all aspects of technology provided by the IT department.
- I will use IT Service Management tools to track and record customer incidents and requests.
- I will maintain an extensive background in customer service with a Customer First approach.
- I will communicate effectively with excellent written, digital, and oral skills.
- I will work on a tech-forward customer support team, assisting users both locally and remotely.
- I will oversee the deployment and recovery of computer and peripheral equipment.
- I will liaise with IT engineers to maximize system performance and reliability.
- I will organize and work with Epic stakeholders to test, prepare, and maintain technology for shows, conventions, demos, and events.
- I will balance the demands of daily routine assignments with long-term projects.
- I will create and document routine IT processes and procedures in accordance with our knowledge management process.
- I will develop strong relationships with internal customers, teams, and VIPs.
- I will perform other duties as assigned.
Description
This is a permanent position located in Manchester. We are looking for a dedicated individual to join our team and contribute to our IT support efforts. Your expertise and commitment to service will help us ensure a seamless technical experience for our users.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1033 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 24 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 24 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.