IT Studio Support Administrator

We require candidates to have 3-5 years of experience in relevant fields. You should possess experience with endpoint management tools, such as Intune, and an understanding of best practices and administration of Identity Management Platforms (e.g., Active Directory, Okta). Additionally, a background in administering Mac and Windows desktop environments, including configuring, upgrading, troubleshooting, and resolving issues, is essential. Familiarity with mobile technologies like iOS and Android is also necessary. We are looking for someone with working experience with an IT ticketing system to track customer issues from initial diagnosis through troubleshooting and resolution or escalation (e.g., ServiceNow, Jira, Zendesk). Familiarity with Source Control tools (e.g., Perforce and Git) and hands-on experience with infrastructure technologies and appliances (e.g., Nutanix, VMware, Cisco Switches, Ansible) are a bonus. You should have an understanding of protocols such as TCP, UDP, DNS, HTTP, SSH, and LDAP, along with proficiency in multitasking, context switching, and managing priorities in a fast-paced setting. Experience dealing with incident troubleshooting and escalation procedures is crucial, as is familiarity with Anti-Virus, local firewalls, Direct Access/VPN, MFA, SSO, LAPS process/procedure, and Spyware/Malware Remediation. Exposure to cloud-based infrastructures and domain management (e.g., Amazon Web Services) is also preferred.