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2nd Line Support Analyst
£28,000 - 31,000
Akkodis
Main Road, Nottingham
£28,000 - 31,000
Requirements
Must:
- Security (SC Clearance) or the ability to achieve it.
- A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial.
- Some Infrastructure support experience/exposure at a second line level.
- Ability to work rotating 24/7 shift patterns.
- Excellent organizational skills, able to take a methodical approach to service issues.
Responsibilities
- Monitor and manage batch processes.
- Monitor and manage events/alerts.
- Respond to service calls and resolve incidents, ensuring SLA targets are met.
- Manage patching processes.
- Increase the First-Time Fix rate.
- Adhere to escalation procedures.
- Assist with technical escalations for team members.
- Monitor the call queue and follow up with specialist support teams for resolution.
Description
We are currently partnering with a market-leading service provider to recruit a number of 2nd Line Support Analysts to join our established team. This is an exciting opportunity to be part of a team that offers development and training opportunities with exposure to emerging technologies. If you are looking for an exciting new challenge to join a leading organization, please apply now. We are committed to promoting equal opportunities in our hiring process.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1143 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 35 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 35 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.