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IT Support Engineer
£40,000 - 40,000
Stackstudio Digital Ltd.
Broughton Place 7, Broughton
£40,000 - 40,000
Requirements
Must:
- Strong IT endpoint knowledge relevant to production lines, including endpoint support.
- Experience with manufacturing shop floor systems and line-side IT devices (e.g., printers, scanners, MRTs, barcode scanners/printers, smart devices).
- Proven ability to work collaboratively with team members for knowledge sharing and issue resolution.
- Strong stakeholder management skills, including regular updates and operational reporting.
- Experience in triaging issues and coordinating with cross-functional teams.
- Familiarity with service management processes (Incident, Change, Capacity, Problem, etc.).
- Commitment to maintaining SLA levels and quality of service.
- Willingness to adhere to shift rotation plans and operational models.
- Experience with ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.
Responsibilities
- I will monitor and resolve day-to-day incidents using ServiceNow (preferred).
- I will engage with IT and business users to address functional issues and provide timely support.
- I will triage issues and coordinate with cross-functional teams for effective resolution.
- I will follow service management processes (Incident, Change, Capacity, Problem, etc.).
- I will maintain agreed SLA levels and ensure high-quality delivery at all times.
- I will adhere to shift rotation plans and the established operating model.
- I will collaborate with SMEs on functional issues and knowledge sharing.
- I will coordinate communications between suppliers, OEMs, and other IT stakeholders.
- I will track and report progress to stakeholders and assist in preparing operational reports.
Description
We are looking for a Shopfloor OT/IT Support Engineer to join our ShopFloor Support Team based in Broughton/Filton, UK. This position is 100% onsite and is a permanent role with a salary range of £35,000 to £40,000 per annum, plus bonuses and benefits. This is a fantastic opportunity to work in a dynamic environment, ensuring the smooth operation of manufacturing technology for one of the world’s leading aerospace companies.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 985 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Defaqto, u-blox, ApplianSys, Core-Asset Consulting, onebillion, Unisys, Cencora among others, are currently hiring for Support roles in the UK.
The company with most openings is La Fosse as they are hiring for 31 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is La Fosse as they are hiring for 31 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.