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1st Line Support
£26,000 - 26,000
Park Row 35, Nottingham
£26,000 - 26,000
Requirements
Must:
- Previous experience operating at a 1st Line Support level or relevant IT knowledge gained through qualifications.
- A keen enthusiasm for developing a career in IT.
Responsibilities
- Manage Incidents and Requests in accordance with our processes and ITIL best practices.
- Ensure Incidents and Requests are responded to within the customers' Service Level Agreement.
- Provide effective and professional responses to Incidents and Requests.
- Maintain a seamless level of customer service and support throughout the customers' support hours.
- Familiarize yourself with processes such as reviewing knowledge articles, online support material, and utilizing the expertise of others to achieve a 1st Time Fix wherever possible.
- Escalate Incidents and Requests to internal resolver groups (2nd and 3rd Line) or external parties when necessary.
- Contribute to the Service Desk Knowledge Base by submitting articles and highlighting any missing or incomplete areas.
Description
We are excited to offer a First Line Support position in Nottingham, accessible via public transport, with a salary of £27,000, depending on experience. The role involves working 37.5 hours per week, with shifts from 8:30 am to 5:00 pm, 9:00 am to 5:30 pm, and 9:30 am to 6:00 pm. This position is ideal for someone who is junior in IT and seeking further training and support, or for someone with an IT qualification looking to gain practical experience. We also welcome candidates with prior or current 1st line experience who are looking to advance in their careers. We pride ourselves on offering extensive training and support, making this an excellent opportunity for those passionate about building a career in IT!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1160 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Defaqto, u-blox, ApplianSys, Core-Asset Consulting, onebillion, Unisys, Cencora among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.