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IT Analyst - Help Desk Support
£30,000 - 30,000
McCarthy Recruitment Limited
Olympic Way, Crewe
£30,000 - 30,000
Requirements
Must:
- Proven experience in an IT support or helpdesk role with a successful issue resolution track record.
- Deep understanding of computer software, hardware, and network systems.
- Sharp problem-solver with the ability to juggle multiple tasks while staying organized and focused.
- Strong communication skills to explain complex technical concepts in a straightforward, user-friendly manner.
- Ability to work both independently and collaboratively within a fast-paced team environment.
- Experience using helpdesk ticketing systems and remote support tools.
- Positive, customer-first attitude and exceptional interpersonal skills.
Responsibilities
- Respond to helpdesk tickets, provide effective solutions to technical problems, and guide employees on software and hardware usage.
- Take ownership of diagnosing and resolving complex IT issues. For problems requiring advanced troubleshooting, escalate them to higher-level support with confidence.
- Assist users by delivering clear, understandable explanations of technical challenges, empowering them to get back on track quickly.
- Perform essential routine tasks like software updates, hardware configurations, and monitoring system health to ensure everything is running at its best.
- Keep precise records of support requests, resolutions, and system modifications to track progress and improve processes.
- Share knowledge with junior helpdesk staff, offering guidance and best practices that promote growth and excellence across the team.
- Engage in exciting IT projects, including system upgrades, software rollouts, and infrastructure improvements, to enhance overall operational efficiency.
Description
We are offering a permanent position for an IT Helpdesk Support expert in Crewe with a salary of £30,000. If you are passionate about solving problems and helping others, this is your chance to shine. If you’re looking for an IT Helpdesk Support role with plenty of opportunities for growth and career advancement, we want to hear from you. APPLY NOW for immediate consideration! This recruitment is managed by McCarthy Recruitment, an award-winning talent consultancy. We are committed to offering a professional and personalized recruitment experience. As an equal opportunities employer, we encourage applications from all qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age. We are always eager to connect with ambitious, driven individuals interested in a rewarding career in recruitment. By applying for this role, you consent to us processing your personal data in compliance with GDPR. For more details, please refer to our privacy policy.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1077 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, Cencora, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Extension Hub among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.