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IT Support Coordinator
ÂŁ45,000 - 45,000
Lloyd Recruitment Limited
Church Road, Gatwick Airport
ÂŁ45,000 - 45,000
Requirements
Must:
- Experience in an MSP, IT support, or technical coordination role.
- Familiarity with server environments (Windows Server, virtualization, backups, patching, etc.). You don’t need to be a technician, but you should understand what matters.
- A keen eye for priorities, dependencies, and deadlines.
- The confidence to juggle fast-moving parts while keeping people aligned and customers happy.
- Clear, customer-first communication skills across emails, platforms, or calls.
- A knack for staying calm under pressure and thriving in a team that moves fast.
Responsibilities
- Act as the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.
- Prioritize and assign tasks with precision, ensuring technicians remain focused and customers are kept informed.
- Monitor workflow across the board, stepping in to rebalance workloads and timelines as needed.
- Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps, and understand technical urgency.
- Communicate clearly with both technicians and end-users, translating technical jargon into actionable updates.
- Maintain documentation, processes, and SLAs to be clean, current, and client-ready.
- Serve as the central support of the service desk, providing a calm and steady presence in a busy MSP environment.
Description
We are searching for an IT Support Coordinator who thrives in a fast-paced environment while maintaining order. Our client, a fast-moving and tech-focused Managed Service Provider (MSP), needs someone who actively leads the team and streamlines operations. This role is perfect for someone with a background in IT or tech support who understands the inner workings of service desks and knows how to keep everything (and everyone) on track.
In addition to our competitive salary of up to £45k, depending on experience, we offer a performance-based bonus, tools for development, valuable mentorship, and real-world projects to enhance your skillset. You will be part of a culture that values clarity, ownership, and forward-thinking, along with regular team events in a close-knit environment that knows how to have fun. You’ll have the opportunity to make a meaningful impact in the engine room of an MSP, enhancing our operations to run smoother, smarter, and faster. Plus, there's an incentive for referrals—earn a retail voucher worth up to £500 for referring a friend!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1086 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Defaqto, ApplianSys, Core-Asset Consulting, RHP, UK Ministry of Defence, DataAnnotation, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.