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IT-Service-Desk-Analyst
£28,000 - 28,000
Enable Scotland
Renshaw Place, Holytown
£28,000 - 28,000
Requirements
Must:
- A minimum of 1 year's experience, preferably within a professional services environment.
- Methodical approach to resolving end users' issues and troubleshooting.
- Good time management, communication, and organizational skills.
- Positive, enthusiastic, and resilient manner—enjoys a challenge.
- Ability to take ownership of problems and proactively resolve technical issues, ensuring that solutions meet business requirements.
- Full accountability for actions taken and decisions made.
- User-first mentality, with the ability to manage competing priorities.
- Self-driven to learn new technologies.
Responsibilities
- Provide a range of remote and deskside support to all users, resolving both software and hardware-related issues.
- Build and deploy mobile phones to staff members, ensuring compliance within our Mobile Device Management platform.
- Maintain the Mobile Phone number register.
- Troubleshoot and remediate mobile phone issues reported to the Service Desk.
- Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, while updating the ICT Asset Management tool and ticket system accordingly.
- Deploy applications to Android and Windows devices via the Intune deployment tool.
- Build and configure laptops for staff members, ensuring that appropriate business software and security patches are installed before issue, while maintaining ICT's Asset Management tools.
- Troubleshoot and remediate hardware faults with laptops and engage with Support partners if required.
- Understand Exchange Admin Centre, including Mailboxes, Resources, and delegation permissions.
- Work with the preferred ICT supplier to troubleshoot printer and network issues.
Description
We are excited to welcome a Service Desk Analyst to our Digital team. In this role, you will have the opportunity to provide essential support to our users while managing hardware deployment and returns. Your experience in mobile deployment, particularly with Android technologies, along with your knowledge of Microsoft Suite, Azure, Intune, Entra ID, and Exchange Admin, will be key to your success. At Enable, we believe in developing all our staff. We offer an extensive learning programme alongside in-house career development opportunities. Our staff benefits include health cash plans, an Employee Assistance Programme, a Cycle to Work Scheme, and Season Ticket Loans. Starting your career with us is the first step towards making a real difference in our mission to create an equal society for every person with a learning disability. We are an equal opportunities employer, and our recruitment process is based solely on the values, skills, and competencies required for this role. If you believe you possess the necessary skills and experience to excel in this position, we encourage you to apply today! No agencies, please.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 943 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Cencora, Unisys, ApplianSys, u-blox, Serac Group, Bank of England, New Chapters support and Wellbeing among others, are currently hiring for Business roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 61 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is DataAnnotation as they are hiring for 61 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.