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Telephony Engineer
£54,000 - 66,000
VIQU IT
Belmont Business Park, Dallington
£54,000 - 66,000
Requirements
Must:
We are looking for a highly skilled Telephony Engineer with proven experience in migrating contact centres to Microsoft Teams. You should possess strong expertise in Microsoft Teams Voice and telephony infrastructure, as well as hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design. You must have excellent troubleshooting skills to resolve complex telephony issues and demonstrate strong leadership and communication abilities to guide, mentor, and support your team. Experience working in an enterprise environment with large-scale deployments is essential.
Responsibilities
As a Telephony Engineer, you will be responsible for the migration of the call/contact centre from Unity to Microsoft Teams. You will provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting. Collaborating with IT teams, vendors, and stakeholders, you'll develop and execute a migration strategy. Additionally, you'll lead workshops and training sessions to upskill team members and end-users, ensuring that the new telephony system aligns with business requirements and enhances customer experience. Identifying potential risks and troubleshooting technical issues during and after the migration will also be part of your role. Documenting best practices, processes, and solutions to improve future implementations is crucial.
Description
We invite you to apply now to discuss the Telephony Engineer role with us in confidence. If you know someone great for this position, we will thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, we encourage you to follow us on LinkedIn @VIQU IT Recruitment.
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Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for IT roles in the UK.
The company with most openings is Ascendion as they are hiring for 56 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Ascendion as they are hiring for 56 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.