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Support Engineer
£27,000 - 30,000
Travail Employment Group
Church Close, Burgess Hill
£27,000 - 30,000
Requirements
Must:
We are looking for candidates with ideally 2 years of experience in technical support or a helpdesk role. You should be comfortable speaking directly with clients. Experience with Microsoft 365 and a working knowledge of Active Directory are highly desirable. Strong communication skills, attention to detail, and a proactive approach to problem-solving are essential for success in this Support Engineer position. This role could suit someone who has previously worked as a 1st Line Support Technician, IT Helpdesk Analyst, or Technical Support Advisor.
Responsibilities
As a Support Engineer, you will act as the first point of contact for clients via phone and email. You will log, manage, and resolve support tickets in a timely manner, troubleshoot issues with PCs, laptops, printers, and mobile devices, and provide basic support with networking and connectivity issues. Additionally, you will administer Microsoft 365 and perform basic Active Directory functions, such as account setup and password resets. Maintaining and updating client asset databases and documentation, delivering support and guidance to end-users while escalating issues when appropriate, and providing on-site support as required will also be part of your responsibilities. You will liaise with third-party technical partners for escalated issues and uphold service management principles focusing on excellent customer care.
Description
We are a dynamic and growing IT support business operating across the South East and beyond, currently seeking a Support Engineer to join our team in Burgess Hill. This is a first-line support role ideal for someone with a genuine enthusiasm for solving IT issues. You will be part of a collaborative team, reporting to the Service Manager and assisting clients across a broad range of industries. We take pride in our tailored, business-critical IT solutions backed by excellent customer service and 24/7 monitoring. Our company specializes in fully managed IT services, cybersecurity, and cloud infrastructure, serving clients both locally and internationally. This permanent, full-time position offers a salary of £27,000 - £30,000, a discretionary annual performance bonus, and a comprehensive benefits package, including 28 days of holiday. Our centrally located office is easily accessible by bus and train.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2745 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, BAE Systems, NTT Data UK, FCDO Services, Babcock International, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.