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SOLOS Consultants Ltd jobs

ICT Business Support Analyst

£14,610 - 19,710
SOLOS Consultants Ltd
Diamond Close, Coalville
£14,610 - 19,710
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience in logging, monitoring, and resolving service desk calls within agreed service levels. - Ability to provide first line and second line support to a user base. - Proficiency in installing, configuring, and testing hardware and software components. - Willingness to work flexibly, including remote home-working and office working on a rota basis. - Familiarity with undertaking routine operational tasks, such as completing and monitoring data backups and restores. - Strong communication skills for liaising with users, support services, and third-party suppliers. - Availability to participate in the IT emergency standby/on-call rota, with remuneration in accordance with the council's agreed Standby policy. - Experience working within an ITIL service management framework.

Technologies

ITIL

Responsibilities

- I log, monitor, and resolve service desk calls, ensuring they are addressed within agreed service levels. - I provide first line and second line support to the council's user base. - I install, configure, and test hardware and software components. - I work in an agile and flexible manner, balancing remote and office work as required. - I carry out routine operational tasks, including data backups and restores. - I liaise effectively with users, support services, and third-party suppliers. - I participate in the IT emergency standby/on-call rota as needed.

Description


This role allows me to view the service through the eyes of the customer, making suggestions for improvement wherever I see fit. I am committed to performing my duties efficiently and effectively while constantly challenging my own performance for improvement. As part of the team, I help build pride, passion, and a positive reputation for the organization. I am involved in the Council’s appraisal scheme and take part in training and development opportunities as identified for my role. I prioritize high standards of health and safety in line with council policy, ensuring the well-being of myself and my colleagues. I also actively promote the Council's Equality and Diversity Policy to ensure non-discriminatory service provision and employment practices. Additionally, I am prepared to undertake any reasonable tasks as required by my line manager, including assisting in the event of a civil emergency. This is a fantastic opportunity to join an established organization that offers potential long-term contracts. If you believe this role aligns with your skills and capabilities, I encourage you to apply immediately.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2341 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.

The company with most openings is Ascendion as they are hiring for 60 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.