Quality Assurance

Quality Assurance: - Inspect and quality assure devices and chargers. - Verify fault descriptions, serial numbers, and warranty coverage. - Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues. - Collaborate with engineers to ensure repairs are complete and accurate. - Update repair statuses and communicate with managers. - Prioritize and ensure high-standard repairs, coordinating with dispatch. Warranty Management: - Submit and manage warranty and out-of-warranty OEM tickets. - Quality assure repairs and quotes. - Verify warranty eligibility for devices. - Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge). - Respond to warranty emails to facilitate collections or on-site repairs. - Coordinate with Goods In for SWAP-IT DPD crate collections. - Print shipping labels for IW and OOW shipments, pack devices, and manage trackers. - Update shipment statuses and chase repairs exceeding 10 days. - Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers. - Quote out-of-warranty repairs and manage invoices. Other Tasks: - Conduct stock takes of Lenovo parts. - Occasionally contact customers for further repair details. - Assist in booking in devices and diagnosing repair issues. - Support colleagues with repair complications.