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IT Support Agent - SaaS
30,000 - 30,000 GBP
Reed Technology
St Mary's Butts 35-37, Reading
30,000 - 30,000 GBP
Requirements
Must:
- 1-2 years of experience supporting users in a customer-facing role, ideally in a B2B SaaS environment (but not essential)
- Excellent written and verbal communication skills
- Drive to deliver a client-centric experience
- A hard-working individual who can work as part of a team and learn new skills
- Ability to continually self-learn and improve
- Experience in Healthcare, Retail, or Construction preferred but not essential
- ITILv3 or above preferred
- Service Cloud experience preferred
- High attention to detail
Responsibilities
- Provide remote technical support to all our clients across the Healthcare, Retail, and Construction sectors
- Provide initial response to client tickets
- Update and manage support tickets to completion via our ITSM system
- Update client information on our CRM system (Salesforce - Service Cloud)
- Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients
- Adhere to the internal and external support SLAs
- Escalate client tickets when required
- Engage with clients to deliver real insight and added value through case and ticket management
- Manage the complete supplier onboarding process, from initial engagement through to full use of the platform
Description
We are delighted to be working with a dynamic and passionate SaaS company based in Reading to find a Service Desk Agent to join their fantastic team. The salary for this permanent position is circa £30,000. If you are interested in this fantastic opportunity, we encourage you to apply online.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 899 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Extension Hub, Equator, Core-Asset Consulting, ApplianSys, DataAnnotation, Sizewell C, Treloar School & College among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 52 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 52 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.