985 IT & Software Developer jobs in the UK
MacOS Engineer
£93,600 - 114,480
McGregor Boyall Associates Limited
Southwick Street, Leeds
£93,600 - 114,480
Requirements
Must:
- Extensive experience with macOS and Apple hardware support.
- Deep knowledge of JAMF and Apple Business Manager.
- Proficiency in troubleshooting and resolving technical issues in macOS environments.
- Knowledge of Microsoft Entra/Active Directory.
- Strong knowledge of network protocols, security, and system administration.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus.
Responsibilities
- Provide expert 1st line support for macOS, applications, and hardware including peripherals.
- Deliver outstanding customer service and technical assistance.
- Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity.
- Collaborate with cross-functional teams to identify and implement possible service improvements.
- Develop and maintain macOS troubleshooting guides.
- Train and mentor junior IT staff on macOS support and best practices.
- Stay current with the latest macOS updates, features, and security patches.
- Act as a point of technical expertise within our IT Services.
- Utilize ServiceNow to analyze the impact of the Mac Support service, handle critical issues/complaints, and provide operational support to the Service Desk analysts.
- Support the day-to-day management of the service desk while assisting management in delivering the overall service, ensuring departmental SLAs and important metrics are attained.
Description
We are a leading provider of financial services seeking a solid and reliable macOS Engineer. This is an exciting opportunity for an experienced MAC engineer to help build a support service for our Apple MAC estate. We are committed to equal opportunity and do not discriminate on any grounds.
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