Value Stream Analyst

In this role as a Value Stream Analyst, you will drive operational excellence within our social housing services. Your main responsibilities will include analyzing and optimizing business processes to ensure efficient, cost-effective, and tenant-focused service delivery. You will work closely with teams across our organization to streamline workflows, integrate digital solutions, and support the continuous improvement of our housing operations. This involves conducting in-depth analyses of existing business processes, including tenant services, repairs, asset management, and customer support, while recommending and designing process enhancements that streamline operations, reduce costs, and improve service quality. You will collaborate with external partners, contractors, and regulatory bodies to ensure compliance and customer expectations are met. Furthermore, you will analyze performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes. Assisting in the planning and execution of process improvement projects will also be part of your responsibilities, ensuring they are delivered on time and within budget, while complying with UK social housing regulations, data protection laws, and health and safety standards.