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Technical lead - 3rd Line
60,000 - 60,000 GBP
Interaction - Letchworth
Shenley Road, Borehamwood
60,000 - 60,000 GBP
Requirements
Must:
- Expertise in Microsoft 365, including tenant administration, Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business.
- Proficient in Microsoft 365 Security and Compliance, Power Platform (Power Apps, Power Automate, Power BI), Azure Active Directory, Intune and Endpoint Manager.
- Strong understanding of Conditional Access Policies, Advanced Threat Protection, Data Loss Prevention, Information Protection, Identity and Access Management, Firewalls, and Network routing and switching.
- Experience with additional 3rd party security stack technology.
- Proven ability to manage and resolve complex incidents in a logical and methodical manner.
- Strong communication skills to express ideas and information clearly and concisely.
Responsibilities
- Lead the Service Desk team and provide technical guidance.
- Act as the ultimate point of escalation for complex incidents.
- Define and maintain the technical Business As Usual (BAU) stack.
- Implement proactive monitoring and ensure client security.
- Manage and resolve incoming incidents professionally over the phone and via email.
- Take ownership of incidents and manage them end-to-end, keeping the customer informed throughout the process.
- Accurately log incidents, categorizing and prioritizing them according to service operations procedures.
- Conduct thorough diagnostics with end-users for first point of contact fault resolution.
- Monitor incident status and progress using the provided logging system.
Description
We are a growing Managed Services Provider located in Borehamwood, offering the chance to work with the latest technologies in an exciting and dynamic environment. As a Technical Lead, you'll have the opportunity to make a significant impact and drive innovation within our team. We provide a tailored training plan, including official vendor certifications, to support your professional growth. If you are passionate about technology and delivering service excellence, we invite you to join us. We value your expertise and the contributions that you will bring to our clientsβ success.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 703 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Core-Asset Consulting, BAE Systems, DataAnnotation, GCHQ, Reedsy, client server, Client Server among others, are currently hiring for IT roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 23 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is DataAnnotation as they are hiring for 23 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.