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1st Line Support Engineer
£40,652 - 40,652
Ball Road, Llanrumney Community
£40,652 - 40,652
Requirements
Must:
- Previous experience in a 1st line IT support or service desk role
- Confident using a ticketing system to log and manage incidents
- Strong communication skills and a helpful approach
- Comfortable working onsite in Cardiff
- Able to start at short notice
Responsibilities
- Serve as the first point of contact for all IT support queries via phone, portal, email, and Teams
- Log and resolve incidents and service requests
- Perform basic troubleshooting of hardware, software, and user access issues
- Create, modify, and delete user accounts
- Support users with software and device setups
- Keep accurate records and documentation of fixes
- Promote good IT security practices
- Update the internal knowledge base with fixes and workarounds
Description
We are an organization based in Cardiff looking for an experienced 1st Line Support professional to cover a short-term assignment. The position offers a rate of £19.52 per hour, with 35 hours of work per week in shifts between 8 am and 5 pm. If you are at a loose end and have experience in user support, we invite you to apply now. We look forward to having you join our team!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2052 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.