IT & Software Developer jobs in the UK
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IT Service Desk Analyst
31,200 - 37,440 GBP
ITS Recruitment
Severalls Park Avenue, Severalls Industrial Park
31,200 - 37,440 GBP
Requirements
Must:
- Strong troubleshooting skills, particularly in Office 365, Active Directory, Teams, and Exchange (ServiceNow experience is desirable but not essential).
- Experience working in a professional services or start-up environment.
- Excellent verbal and written communication skills.
- A proactive, customer-focused mindset.
Responsibilities
- Provide first-class IT support to a global user base.
- Ensure IT systems run smoothly and efficiently.
- Support senior stakeholders and resolve technical issues across a sophisticated IT ecosystem.
Description
We are passionate about technology and delivering exceptional IT support. Joining our gold-standard IT Service Desk means you will be part of a diverse and inclusive team that values your contributions. You'll gain hands-on experience with a wide range of innovative cloud and enterprise technologies while working in a dynamic environment where your skills will continuously evolve. We offer two weeks of paid training to ensure you can deliver a white-glove service. Our diverse and modern tech stack includes cutting-edge cloud solutions and industry-leading tools aligned with ITIL standards. This role offers a hybrid working model with regular office-based collaboration in Colchester, and applicants must be within a commutable distance. This is a fantastic opportunity with a global company that provides excellent career progression, making it an ideal fit for someone looking to start or further their IT career as a Service Desk Analyst.
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