Technical Services Trainee

As a Trainee at Fujitsu, you will: - Receive Networking Infrastructure training through our specialist training provider and gain Level 3 Networking Infrastructure certification. - Attend Belfast Met one day a week to study while you earn. - Experience training and development in both soft skills and technical skills. - Be part of a high-performing team tasked with supporting large-scale infrastructure platforms, including OS management, cloud management, enterprise backup management, and storage management. - Involve yourself in incident management and planned change activities. - Work with multiple customer accounts in both the private and public sectors. - Collaborate with experienced technical engineers to deliver a first-class, customer-centric support service via best practices. - Carry out routine support tasks, administrative functions, problem investigations, and resolutions while providing advice and guidance to customers. - Support Microsoft Operating Systems and develop an understanding of customer environments and service delivery requirements. - Take ownership of listening to and understanding basic customer issues, ensuring to follow escalation processes as necessary. - Be a team player and a supportive member of the team.