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IT Desk Support Engineer - French Speaking
£35,000 - 38,000
French Resources
Heathmans Road 19F, St. Peter's + Remote (UK)
£35,000 - 38,000
Requirements
Must:
- I am fluent in French and English, with strong communication skills; knowledge of Dutch is a plus.
- I have previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
- I possess strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
- I am knowledgeable in ITIL practices and/or ticketing systems, Microsoft Intune for device management, Box and SharePoint, and remote desktop tools such as TeamViewer and Ninja.
- I have a working knowledge of Apple products.
- I demonstrate problem-solving abilities, with the capacity to troubleshoot under pressure and adapt quickly.
- I showcase excellent interpersonal skills and have the confidence to support staff at all levels, both in person and remotely.
- I can work independently, prioritize tasks, and multitask effectively.
- I am open to working in different locations.
Responsibilities
- I will provide first and second-line technical support for hardware, software, network, and system issues.
- I will troubleshoot and resolve IT problems efficiently, emphasizing customer service and a “can-do” attitude.
- I will act as the IT representative across all bases in the UK, France, Belgium, and the Netherlands, primarily based in the UK.
- I will travel to and support four operational sites across mainland Europe (approximately once per month or as required).
- I will escalate unresolved issues appropriately and follow up on ticket resolution.
- I will maintain the IT asset inventory and perform routine maintenance and upgrades.
- I will assist with onboarding/offboarding employees, including configuring devices and access permissions.
- I will collaborate with central IT teams and local stakeholders to ensure smooth service delivery.
- I will think outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.
Description
I am excited to work with Momentum, a partner of Eurostar, to recruit a French-speaking IT Help Desk Support Engineer. This role supports the IT needs of our UK and European operations, ensuring that all systems are functional, secure, and optimized for performance. As the go-to person for technical issues, I will offer first- and second-line support both remotely and in person. Salary & Benefits: - I offer a salary of up to £38k per annum plus a bonus. - I provide excellent benefits including a bonus, meal allowance, discounted Eurostar tickets, a contributory pension, 25 days of holiday, a cycle to work scheme, discounts in selected shops within St Pancras station, and many more.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1854 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.