IT-Trainer

As our IT Trainer, I will expect you to: - Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. - Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. - Support and deliver the IT systems element of the firm's graduate and induction training programmes. - Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. - Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. - Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. - Report regularly to the Digital Learning Manager (or Head of Department) on training activity, outcomes, and emerging IT training needs. - Collaborate with the Digital Learning Manager to plan and prioritize upcoming training based on system developments or departmental needs. - Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. - Liaise with the IT department to ensure training aligns with new system releases and process updates. - Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. - Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. - Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm’s Learning Management System (LMS).