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International Service Lead
£50,000 - 60,000
Endeavour Recruitment
Hamble Rail Trail, Stevenage
£50,000 - 60,000
Requirements
Must:
- I seek strong communication and stakeholder management skills.
- I require a proven ability to evaluate IT requirements and translate them into practical service solutions.
- I expect broad knowledge of IT technologies and front-office services.
- Previous experience with IT service delivery is essential, ideally with ITIL knowledge or certification.
- I appreciate a demonstrated ability to deliver high levels of customer service.
- Strong teamwork and collaboration skills across international teams are essential for this role.
- I need a solid understanding of ITSM processes and tools.
- A willingness and flexibility to travel to Poland and other international locations at short notice is a must.
Responsibilities
- I will act as the service lead for IT workplace and infrastructure services in Poland.
- I will support international service management activities in coordination with the UK-based team.
- I will collaborate with local and UK teams to identify, define, and deliver IT service requirements.
- I will oversee incidents and service requests, ensuring timely resolution within agreed service levels.
- I will use ITSM tools to raise, track, and manage requests and incidents for international users.
- I will contribute to new service design and support service implementation for Poland-based operations.
- I will partner with procurement teams to define, source, and deliver hardware/software requirements.
- I will build and maintain strong relationships with stakeholders to ensure clear, effective communication.
- I will identify opportunities for service improvements, delivering more agile and cost-efficient outcomes.
- I will provide guidance on specialist IT requirements (e.g., videoconferencing, desktops, trial systems).
- I will liaise with Facilities, Security, and other departments to ensure continuity of IT services.
- I will support business areas with IT guidance, particularly in areas such as security and cryptography.
Description
I am offering an opportunity to take ownership of IT services across an international scope. You will work with both local and international teams in a dynamic, collaborative environment. You will play a key role in shaping service delivery and driving continuous improvement while gaining exposure to a wide range of IT systems and service management processes. The position is primarily based in the UK with occasional international travel, on a full-time contract, and adopts a hybrid model with two days on-site. Additionally, this role is also available in Bolton and Bristol.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1968 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for IT roles in the UK.
The company with most openings is Ocho as they are hiring for 72 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Ocho as they are hiring for 72 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.