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Senior User Researcher
£65,000 - 65,000
DWP Digital
Lealholm Road, Longbenton
£65,000 - 65,000
Requirements
Must:
- Experience as a user researcher or in relevant fields of research.
- Ability to advise colleagues on the best research tools and methods to assure best practice in research.
- Collaborative experience with other researchers on research projects.
- Proven ability to champion, plan, and conduct research approaches that are inclusive of all users.
- Understanding of the ethical and data governance requirements of conducting research.
- Experience working with senior stakeholders and clients.
- Skills in persuading others on the value of research while defending findings and challenging misuse of research.
- Experience working within constraints and adapting approaches accordingly.
Responsibilities
In this role, you will lead meaningful research to improve digital services. You will shape experiences for millions relying on these services. Your mentorship will support fellow researchers, fostering a community that drives high-quality user research across the Department. By championing user-centered design, you will ensure services are built with accessibility and inclusivity in mind. Utilizing both qualitative and quantitative research methods, you will work within agile teams to continuously enhance digital services. Your insights will inform decision-making, ensuring solutions align with user expectations while adhering to efficiency, ethical standards, and best practices. Additionally, you will engage in a thriving User Research community, with opportunities for coaching, mentoring, and professional development.
Description
Join us in one of our digital hubs located in Blackpool, Leeds, Manchester, Newcastle, or Sheffield—whichever is most convenient for you. We offer a hybrid working model that allows you to balance working from home with in-person collaboration. Our competitive pay reaches up to £66,058, complemented by a comprehensive civil service pension with employer contributions valued at 28.97%, equating to a substantial yearly total. Enjoy a generous leave package starting at 26 days, which increases to 31 days over time, plus the option to take up to 3 extra days off a month on flexi-time, along with all public holidays.
Our broad benefits package prioritizes your work-life balance and includes an award-winning environment and culture, flexible working arrangements, time off for volunteering, and discounts on shopping and fun activities. We provide interest-free loans for commuting benefits such as purchasing a bike or season ticket, alongside opportunities for professional development, coaching, and career progression. We value your time, which is why our application process is streamlined into two simple stages: completing your application and attending a single-stage online interview. We look forward to receiving your application!
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