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IT Service Desk Analyst
£24,000 - 24,000
DFS Furniture Ltd
Rockingham Way, Woodlands
£24,000 - 24,000
Requirements
Must:
We are looking for candidates with excellent customer service skills and the ability to communicate effectively with colleagues at various technical knowledge levels across our organization. Ideally, you will have 12 months of previous experience in a Helpdesk or Service Desk support role, providing end-user support, preferably in a retail or other fast-paced environment. Strong organizational skills, the capacity to multi-task, and a solid understanding of IT Service Delivery best practices are essential. Technical awareness in the following areas would be beneficial:
- Active Directory user administration
- Google Gsuite experience
- OSX, Android, and ChromeOS skills
- ITIL certification
- Windows 7 and Windows 10
- Anti-virus tools
- Remote desktop/VNC
- Print management
- Jira suite or other recognized ITSM platforms
- Basic hardware diagnostics/triage
An ITIL foundation certification is preferred, but training will be provided. Exceptional problem-solving skills and a willingness to learn and grow are crucial.
Responsibilities
As our new IT Service Desk Analyst, I will provide an excellent first point of contact within IT for all inquiries. My tasks will include recording, prioritizing, assigning, and managing all requests and incidents reported to the Service Desk. I will manage customer expectations and communications through various channels, including telephone, email, and face-to-face interactions. If necessary, I will escalate issues to team members or other departments and keep track of project issues, raising them with the appropriate project teams. Additionally, I will document new processes, amend existing documents, and propose new ones. Staying updated with technological advancements in the organization and the wider market is essential, as is adhering to company IT policies and procedures. Collaboration with my team and cross-functional colleagues will be key, and I will represent our brand positively.
Description
This role involves weekend work on a rotational basis, generally requiring attendance roughly 1 in 5 weekends. In recognition of this commitment, I will receive lieu days scheduled on the following Thursday and Friday, effectively giving me a 4-day "long weekend" after working a weekend shift. The position is a 37.5-hour contract.
At DFS, we are committed to making houses feel like homes. As the leading sofa retail specialist in the UK since 1969, we owe our market leadership to our people. I will be part of a passionate team that offers incredible opportunities for meaningful work and personal growth. We provide a wide range of benefits, including:
- Progression and development opportunities
- A generous 30% colleague discount and 15% friends and family discount across our Group
- A generous holiday allowance that increases with tenure
- The option to purchase additional holidays
- Enhanced parental leave to support new family members
- Access to high street and online discounts
- Discounted gym and cinema memberships
- A group pension scheme
- A group sharesave scheme
- Life assurance and company sick pay
- Comprehensive training
- Paid volunteer days each year
Please note that any offer is subject to references and DBS checks.
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The company with most openings is DataAnnotation as they are hiring for 52 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is DataAnnotation as they are hiring for 52 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.