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CX Data and Insight Analyst - Egham
£40,000 - 40,000
Cedar Recruitment
High Street 160-162, Egham
£40,000 - 40,000
Requirements
Must:
We seek individuals who possess the following qualifications and skills:
- A degree (2:1 or above) in a quantitative field such as Statistics, Mathematics, Data Science, or a related discipline.
- Strong analytical and problem-solving abilities, complemented by a keen attention to detail.
- The capacity to clearly and persuasively communicate insights to non-technical audiences.
- Proficiency in data tools such as Python, R, Tableau, or Power BI.
- An interest in or experience with customer experience and Voice of Customer (VoC) insights.
- Bonus skills (not required): Experience with predictive modeling, natural language processing (NLP), or large language models; exposure to customer journey mapping; knowledge of additional languages (French, Spanish, or German).
Responsibilities
In this role, you will take on several critical tasks, including:
- Designing and maintaining analytical models, dashboards, and visualizations using tools like Python, R, Tableau, or Power BI.
- Applying machine learning and natural language processing techniques to both structured and unstructured data sources.
- Monitoring key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks.
- Conducting exploratory analysis to uncover customer pain points and behavioral patterns.
- Translating data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing.
- Supporting the testing, piloting, and scaling of AI-driven tools like sentiment analysis, predictive models, and smart feedback systems.
- Making insights accessible to non-technical stakeholders through clear storytelling and impactful data visualizations.
- Championing best practices in customer insights and contributing to the ongoing development of our global Voice of Customer program.
Description
We are excited to offer opportunities to work across multiple European locations with flexible working arrangements and job share possibilities. Join us to work with cutting-edge AI and analytics tools in a collaborative and supportive environment, where your insights will directly impact customer experience. If you are passionate about data and improving customer experiences, we encourage you to apply!
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 1165 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, NTT Data UK among others, are currently hiring for Business roles in the UK.
The company with most openings is Ascendion as they are hiring for 39 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Ascendion as they are hiring for 39 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.