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IT Project Engineer
£26,000 - 26,000
Business Computer Solutions Ltd
Leigh Road 25, Haine + Remote (UK)
£26,000 - 26,000
Requirements
Must:
- At least 3 years of experience in a Remote Support or similar role within the IT industry.
- A high level of technical understanding and skill to complete projects from start to finish.
- A valid UK driving license.
- Passion for technology and its impact on client success.
- A commitment to exceptional customer service, displaying care for every request.
- Positivity and motivation, even during challenging days.
- A drive to learn and adapt in the ever-evolving landscape of technology and security.
Responsibilities
- Be accountable for your own performance and strive to deliver an excellent customer experience with every interaction.
- Document work accurately in our Professional Services Automation (PSA) system for every customer request.
- Maintain a high level of communication with clients and internally about project updates, ticket discussions, and escalations.
- Ensure that you approach each project with a detail-oriented mindset, following the defined scope and maintaining accuracy to meet client expectations.
- Manage pressure effectively while handling a queue of tickets, phone calls, and alerts in a fast-paced environment.
- Become a 'Product Champion' for a specific tool we use or sell, ensuring expert knowledge and building strong vendor relationships, as well as managing internal training and documentation for that product.
- Participate in client visits for projects that require on-site implementation, ensuring professionalism and keeping clients informed throughout the project process.
Description
At Business Computer Solutions (BCS), we pride ourselves on being an Employee-Owned business where our caring, focused, and fun work ethic is central to who we are. Our people empower each other to learn, grow, and deliver value to clients. Although we operate in the technology sector, our focus remains on exceptional customer service. You will be involved in project installations, ranging from individual PC setups to comprehensive VoIP rollouts, blending remote support with on-site responsibilities. Our work hours are Monday to Friday, from 9 AM to 5 PM, with the potential for additional hours post-probation at a time-and-a-half rate or time in lieu. Additional shifts will be scheduled on a rota basis, and travel may be necessary for client visits outside standard working hours. We offer numerous benefits, including company-paid quarterly events, a cycle to work scheme, on-site gym access, profit-sharing, and paid training opportunities. Performance bonuses and employee ownership profit shares are available after the successful completion of a 6-month probationary period. Join us in shaping the future of technology and providing outstanding support to our clients!
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 2029 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
MastarRec, Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Cencora among others, are currently hiring for IT roles in the UK.
The company with most openings is Experis as they are hiring for 72 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Experis as they are hiring for 72 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.