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IT Support Engineer
30,000 - 30,000 GBP
Basic Business Systems Ltd
Church Street 15, Ruddington
30,000 - 30,000 GBP
Requirements
Must:
- A minimum of 2 to 4 years of relevant Desktop IT support experience is ideal, although more experience is welcome.
- Familiarity with desktop support and troubleshooting for non-technical end users at Level 1 and 2, with the potential to grow to Level 3.
- Proficient in Windows Desktop operating systems, specifically versions 10 and 11.
- Strong fault diagnosis and problem-solving skills related to Windows desktops, laptops, and mobile devices.
- A solid understanding of networking infrastructure, including switches, routers, TCP/IP, DNS, DHCP, and VLANs.
- Knowledge of PC and laptop hardware setup and configuration.
- Experience with Microsoft 365, Outlook, Email, Office, and OneDrive.
- Ability to manage and configure VPNs for workstations, along with workstation security.
- Good software installation and configuration skills, with attention to detail.
- Fair knowledge of Windows scripting and PowerShell, printing and print server management, and SharePoint.
- Proven ability to manage, prioritize support requests according to customer SLA timeframes, and maintain confidentiality concerning data privacy and protection.
- A full UK driving license, as some tasks may involve travel to customer sites.
Responsibilities
- Log, amend, process, and organize technical support calls, emails, and tickets.
- Work on technical support tickets to find and resolve issues.
- Deliver high-quality IT and technical support via phone, email, online chat, remote control web meetings, and other methods.
- Own and manage both 1st and 2nd line tickets, and potentially some 3rd line tickets as you develop.
- Provide excellent customer service in line with support and service standards.
- Ensure compliance with SLAs, KPIs, and response times while managing service tickets.
- Act as a technical lead for select tickets and provide an escalation point for other Service Desk Engineers and customers.
- Prioritize tickets effectively and ensure timely communication with customers.
- Manage equipment deliveries, prepare and set up new devices, and implement IT solutions as needed.
- Identify opportunities for technical and process improvements.
- Assist with regular technical and operational tasks as allocated by management.
Description
We are seeking multiple IT Support Engineers to join our dynamic Managed IT Services team in Ruddington, Nottingham. Our team prides itself on delivering a caring and professional customer experience, while fostering a culture of growth and technical excellence. You will primarily work in a busy IT Support Desk environment, tackling a range of technical issues, from basic support queries to complex problems in various areas such as MS 365, cloud technologies, networks, backups, servers, and cyber security.
At our company, we emphasize non-technical, clear communication with our customers, so a customer-focused mindset is crucial. We offer a relaxed and friendly working environment with a corporate dress code, flexible working packages, and opportunities for professional development. With plenty of technical work, including project involvement, this role allows you to expand your technical knowledge while ensuring our clients receive the best service possible. We are proud to be recognized among the Top 50 Best Managed Service Providers in the UK, and we are committed to maintaining the highest standards in customer service and support.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 856 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Core-Asset Consulting, DataAnnotation, Reedsy, EG Group, BAE Systems, Barclays Bank PLC, Applause IT Recruitment Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Proactive Appointments Limited as they are hiring for 27 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Proactive Appointments Limited as they are hiring for 27 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.