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IT Field Service Engineer (Central Region)
30,000 - 30,000 GBP
American Golf
Brindley Place 6, Birmingham
30,000 - 30,000 GBP
Requirements
Must:
- Proven experience in IT support, preferably in a retail environment.
- Strong knowledge of Till, POS, Payment systems, and related hardware/software.
- Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Excellent communication and interpersonal skills, with the ability to train and support non-technical staff.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Willingness to travel and work independently in a field-based role.
- Full UK driving license required.
Responsibilities
- Provide on-site and remote IT support to retail stores within the assigned geographical area.
- Troubleshoot and resolve issues relating to Tills, POS systems, payment systems, and other store IT equipment.
- Conduct proactive maintenance on a scheduled basis to minimize long-term issues.
- Work with the IT Operations Manager to identify support trends and failures.
- Ensure minimal disruption to store operations by responding promptly to support requests and incidents.
- Assist with IT-related aspects of store refurbishments, closures, and new store openings as needed.
- Set up and configure replacement or new IT systems when needed.
- Work with the wider business to decommission IT equipment during store closures.
- Collaborate with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores.
- Liaise with the wider IT team and external suppliers to resolve issues.
- Provide training to store staff on the use of IT systems and create user guides and best practices.
- Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support and be available for occasional after-hours support during critical store situations.
- Monitor and update the service desk solution, assist with wider IT support-related tickets, and collaborate with external support partners for escalated technical issues.
Description
At American Golf, we are passionate about golf and dedicated to helping golfers of all levels enhance their game. We pride ourselves on delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we are committed to fostering a vibrant, customer-focused community of golf enthusiasts. If you are a hands-on IT professional who thrives on solving problems and supporting teams, we would love to have you join us and help keep our retail tech running smoothly across the UK and Ireland.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 654 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Extension Hub, Equator, Core-Asset Consulting, ApplianSys, DataAnnotation, HM Land Registry, Sizewell C among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 53 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 53 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.