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IT Field Service Engineer
30,000 - 30,000 GBP
American Golf
Bath Road, Reading
30,000 - 30,000 GBP
Requirements
Must:
- Proven experience in IT support, preferably in a retail environment.
- Strong knowledge of Till, POS, payment systems, and related hardware/software.
- Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Excellent communication and interpersonal skills, with the ability to train and support non-technical staff.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Willingness to travel and work independently in a field-based role.
- Full UK driving license required.
Responsibilities
As an IT Field Service Engineer, I will provide comprehensive IT support to our retail stores within the South regions of the UK and Ireland. My key responsibilities include:
- Providing on-site and remote IT support to retail stores within the assigned geographical area.
- Troubleshooting and resolving issues related to tills, POS systems, payment systems, and other store IT equipment.
- Conducting proactive maintenance on a scheduled basis to minimize long-term issues.
- Working with the IT Operations Manager to identify support trends and failures.
- Ensuring minimal disruption to store operations by responding promptly to support requests and incidents.
- Assisting with IT-related aspects of store refurbishments, closures, and new store openings as needed.
- Setting up and configuring replacement or new IT systems when required.
- Collaborating with Store and Area Managers to understand and meet the IT needs of the stores.
- Providing training to store staff on the use of IT systems and creating user guides and best practices.
- Traveling extensively within the designated geographical area to provide support and being available for occasional after-hours support.
Description
At American Golf, we are passionate about golf and dedicated to helping golfers of all levels enhance their game. We pride ourselves on delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we are committed to excellence and fostering a vibrant, customer-focused community of golf enthusiasts. If you are a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland.
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