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IT Service Quality Lead
£40,000 - 45,000
Akkodis
Central Parkway, Newcastle upon Tyne
£40,000 - 45,000
Requirements
Must:
I am seeking candidates with strong knowledge of ITIL and IT service management best practices. Hands-on experience with tools such as ServiceNow, Jira, or Zendesk is essential. I value candidates who are skilled in Power BI for reporting and in Visio for process mapping. Additionally, the ability to analyze ticket trends and performance metrics to identify areas for improvement is crucial. Clear and confident communication skills are also required.
Responsibilities
As the IT Service Quality Lead, I will expect you to define and roll out IT service quality frameworks and standards. You will monitor SLAs, KPIs, and customer satisfaction to ensure our service excellence. Identifying service gaps will be a key part of your role, along with leading root cause analysis and driving continuous improvement. You will mentor IT teams, lead workshops, and actively promote a culture of quality throughout the organization. Additionally, you will harness ITSM tools, analytics, and automation to boost efficiency and reliability.
Description
This position is based in Newcastle with hybrid working options available. The salary for this role ranges from £40,000 to £45,000, plus a bonus. We are proud to be a global leader in manufacturing, offering excellent development and progression opportunities for our employees. We believe in equal opportunities and are committed to ensuring a diverse and inclusive workplace.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1615 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for IT roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Ocho as they are hiring for 61 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.