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IT Technician / Helpdesk Analyst
24,000 - 24,000 GBP
AWD online
Swan Yard, Horsham
24,000 - 24,000 GBP
Requirements
Must:
We are looking for individuals who demonstrate excellent written and verbal communication skills, possess good organizational capabilities, and exhibit a strong enthusiasm for technology and delivering world-class customer service. It is essential to be a strong team player. While a background in IT is desirable, we provide additional training and support for those who may not have direct experience. Knowledge of the OSI model, the ITIL framework, WAN/MPLS technologies, and experience working within a service desk environment would be beneficial.
Responsibilities
As an IT Technician / Helpdesk Analyst / First Line Support NOC Engineer, you will serve as the first point of contact for support inquiries within our Network Operations Centre, handling communications via phone, email, and our client portal. Your responsibilities will include logging details of faults in our ticketing system, diagnosing and resolving issues, coordinating tests and troubleshooting with clients, and liaising with vendors and partners to address technical faults. You will also keep clients informed about the progress of support tickets and aim for resolution within the SLA and quality standards. Additionally, you may provide remote assistance to customers and support our Network Operations team at various locations.
Description
We are a well-established, award-winning cloud solutions company based in Colgate, Horsham, West Sussex, seeking to expand our team due to our ongoing growth. We support the needs of 2,500 customers, including 200 channel resellers, across various services such as connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS, and CCaaS. Our company culture is strong, with a team of 500 staff, and we have been recognized as a 2-star accredited outstanding company to work for in the Best Companies to Work for Awards 2023. This position offers a competitive salary of £23,000 per annum, a £2,000 per annum shift allowance, and generous benefits, along with a hybrid working model. We invite you to apply today if this role aligns with your career aspirations in IT.
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You can find Network Developer salaries in the UK here.
How many Network Developer jobs are in the UK?
Currently, there are 880 Network openings.
Is the UK a good place for Network Developers?
The UK is one of the best countries to work as a Network Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Network Developer jobs in the UK?
Core-Asset Consulting, GCHQ, DataAnnotation, Reedsy, BAE Systems, EG Group, ACCA among others, are currently hiring for Network roles in the UK.
The company with most openings is Proactive Appointments Limited as they are hiring for 27 different Network Developer jobs in the UK. They are probably quite committed to find good Network Developers.
The company with most openings is Proactive Appointments Limited as they are hiring for 27 different Network Developer jobs in the UK. They are probably quite committed to find good Network Developers.