Senior End User Technology Specialist

- Define and evolve the Digital Workplace roadmap aligned with business goals. - Lead technology selection and integration (e.g., Microsoft 365, Teams, Intune, Citrix). - Manage Unified Endpoint Management (UEM) using Microsoft Intune, SCCM, and Azure AD. - Oversee device lifecycle management, including provisioning, patching, and retirement of laptops, desktops, mobile devices, and peripherals. - Deploy and manage Azure Virtual Desktop (AVD) for remote and hybrid workforces. - Utilize Azure Autopilot for device provisioning and configuration. - Integrate Azure Monitor, Log Analytics, and Sentinel for endpoint visibility and security. - Leverage Azure AD Conditional Access and Identity Protection for secure access. - Collaborate with InfoSec to enforce endpoint security policies and ensure compliance with GDPR, ISO 27001, and internal governance. - Lead initiatives to improve employee digital experience. - Manage service desk operations and ITIL-based support models. - Monitor and optimize Digital Experience Monitoring (DEM) tools. - Administer and optimize the Microsoft 365 ecosystem (Exchange, SharePoint, OneDrive). - Drive adoption of collaboration platforms (Teams, Slack, Zoom). - Automate account provisioning via Azure AD and HR system integration. - Establish and maintain access control policies, ensuring the validation of least privilege access and removal of redundant permissions. - Provide hardware maintenance to rectify hardware faults and failures in coordination with customers and third-party vendors. - Attend onshore support calls and provide first line telephone support via the service desk central line.